Overview
Customer Service Specialist Jobs in Istanbul, Türkiye at Siegwerk
Title: Customer Service Specialist
Company: Siegwerk
Location: Istanbul, Türkiye
Our Benefits – What We Offer You?
- Employer-Paid Private Pension Plan (BES) – Full employer contribution to support your long-term financial well-being.
- Additional Leave Days – Including birthday leave, moving day leave, and administrative leave to support work–life balance.
- Employee Well Being & Support Programs – Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.
- Global Learning Platform – Siegwerk Learning Hub – Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.
- Social Benefits – Marriage allowance, child allowance, and an annual Ramadan market gift card.
- Corporate Benefits Platform – Exclusive discounts and special offers from partner brands.
- Multisport Card – Access to a wide network of gyms, studios, and wellness facilities at a discounted rate
Your Tasks – What You can expect as Customer Service Specialist?
- Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
- charging thereof, invoicing managing receivables including reminders etc.
- Monitor contract conditions, payment terms and sales figures as well as accruals for bonus
- Handle credit notes, bonus, statistics, market- and customer analysis
- Deal with customers for order processing issues
- Ensure claims management and coordination with technical and sales managers
- Ensure continuous customer data management / active participation in maintaining customer contacts
- Provide support to the sales and technology managers handling and coordinating a variety of situations
- Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting
- Ensure sales measures (e. g. price increase) are aligned
- Provide price calculations / preparations – coordination of prices within customer group; prepare and send quotations
- Manage the returnable containers
- Prepare sales presentations under direction of sales managers/technology managers
Your Profile – What do You bring as Customer Service Specialist?
- Bachelor's degree in business administration, supply chain management, or a related field
- 3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
- Experience in export sales operations
- Knowledge of sales processes, including order processing, inventory management, and shipment tracking
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
- SAP knowledge is a must
- Ability to work independently and prioritize multiple tasks in a fast-paced environment
What we offer you
Initiatives
for circular economy
Working in an international environment
Flexible working model
Attractive remuneration
and benefits as well as company pension scheme
External employee consulting
for private and professional
Flat hierarchy with short, unbureaucratic decision-making processes
