Overview
Customer Service Specialist (C&B) Jobs in Greater Kuala Lumpur at Bybit
Title: Customer Service Specialist (C&B)
Company: Bybit
Location: Greater Kuala Lumpur
SME Campaign & Bonus (This position focused on campaign, events, etc.)
Job Description
- Address, resolve and follow-up on event-related issues escalation and concerns.
- Provide updates on existing event changes, new event announcements, and event winners list including chatbot & webform.
- Maintain communication with all event-related product managers and PIC to ensure excellent user experience from pre- to post-participation.
- Develop, review and update event-related SOPs and knowledge base including;
- Organize, update and announce relevant guidelines, product changes or new mechanisms to ensure all Customer support members can accurately and efficiently resolve user inquiries.
- Assist in addressing user and product inquiries on social media platforms and cases related to platform products.
- Analyze user feedback and experiences regarding events and event products, providing actionable insights, ensure feedback are promptly followed up and assisted.
- Collaborate with relevant teams in writing and editing of help center articles and content related to events.
Requirements:
- Passionate about cryptocurrency with strong comprehension and interpersonal skills with ability to work independently.
- Excellent communication skills are required (Good written and spoken English, Mandarin is an added advantage)
- Strong organizational, coordination, and project management abilities.
- Adhere to strong work ethics and follow company policies and procedures.
- Proficiency in Sprinklr is a plus.
