Overview
Customer Service Specialist (Email-Only)(Shift Sat-Wed) Jobs in Vilnius, Vilniaus, Lithuania at Fleming
Title: Customer Service Specialist (Email-Only)(Shift Sat-Wed)
Company: Fleming
Location: Vilnius, Vilniaus, Lithuania
About us:
Fleming was founded with the goal of creating high-quality digital health, wellness, and AI programs globally. We seek to make people's lives happier, healthier, and more productive by creating empowering self-growth products for everyday life. Our team of experts ranges from innovative AI specialists, creative minds, and imaginative designers to professional medical doctors and data scientists, working together as one to help millions of people around the world.
With 2+ million customers worldwide, we're providing unique opportunities, attracting talents to join our fast-growing team, and creating innovative brands in a rapidly growing digital health industry. If you think you're bold, ambitious, and not afraid to challenge yourself, let's talk!
We are looking:
We are actively searching for a dedicated and customer-focused individual to join our team. In this role, you will be an important part of our mission to help individuals lead healthier and happier lives through our wellness products.
Get ready to:
- Provide customer support exclusively via email – no phone calls or live chats.
- Assist with routine customer cases and learn how to manage more complex issues over time.
- Collaborate with your teammates and learn from their experiences.
- Gather customer feedback to help improve our services.
- Participate in team meetings and contribute ideas for improvement.
- Be open to feedback and adapt in a high-energy team environment.
- Contribute to a fast-growing company and take on new challenges.
- Assist with routine customer cases and learn how to manage more complex issues over time.
We expect you to:
- Have experience in customer service field. Experience in similar positions is an advantage.
- Have a passion for helping others and an eagerness to learn.
- Have strong communication skills and empathy, with the ability to stay calm in stressful situations.
- Be organized, with good time management skills and the ability to handle multiple tasks at once.
- Have an interest in the health & wellness industry (this is a plus, but not required!).
- Be a proactive problem solver and take ownership of your work.
- Be creative and flexible, sometimes, thinking outside the box is key.
- Be fluent in English and Lithuanian, both written and spoken.
Working hours:
- Weekends SAT-WED 8 hours per day.
Depens on your availability:
- Could be Night shift 01:00 to 10:00 EET SAT-WED
- Could be Evening shift 17:00 to 02:00 EET SAT-WED
- Could be Day shift 08:00 to 17:00 EET SAT-WED
- For the onboarding period, we’d appreciate if you could work day hours Mon-Fri 08:00-17:00, and once everything feels comfortable, you’d move to the evening/night/day shift.
Our Benefits & Perks
- Office Location: A peaceful, green workspace in the heart of Antakalnis, Sapiegos Park. Perfect for focus and fresh air.
- Health Insurance: Private health insurance after 3 months to support your well-being.
- Parking Compensation: We cover your parking expenses, so you can commute stress-free.
- Work-from-Home Flexibility: Hybrid setup, 4 days in the office, 1 day from home. We stay flexible when life happens.
- Pet-Friendly Office: Bring your furry friend to work.
- Work Tools: We’ll set you up with a MacBook and all the tools you need to do your work.
- Grow Your Skills: We believe in learning and growth. If you need extra training or courses to level up, we’re here to support you.
- Daily Meals: Lunch is prepared in the office every day. On Fridays, we mix it up, sometimes we head out to San Diego Pub, other times we order in pizza, sushi, or other.
- Snacks & Refreshments: Unlimited drinks, snacks, fresh fruits, and veggies.
- Team Events: team buildings, summer/winter events, and activities to keep the vibes going.
- Birthday Surprise: We celebrate your birthday with a gift.
- Referral Bonus Program: Know someone awesome? Get rewarded for helping us grow.
Salary
Gross salary range is 1500-1900 EUR/month.
*Salary is negotiable depending on experience.
