Overview
Customer Service Specialist – Healthcare Billing, Revenue Cycle Management, Amazon One Medical Jobs in United States at RemoteHunter
Title: Customer Service Specialist – Healthcare Billing, Revenue Cycle Management, Amazon One Medical
Company: RemoteHunter
Location: United States
1. About Our Client:
The organization operates within the healthcare industry, focusing on improving the primary care experience. It addresses challenges in patient communication and billing by providing centralized support to manage inquiries related to insurance, medical records, authorizations, and referrals. The company combines healthcare expertise with a customer service approach to make healthcare more accessible and less complicated. The team supporting patient billing inquiries emphasizes empathy, efficiency, and adherence to healthcare privacy and professionalism standards.
2. About the Opportunity:
The Customer Service Specialist – Healthcare Billing, Revenue Cycle Management plays a key role in managing patient interactions related to billing and insurance inquiries. This position ensures patient satisfaction by resolving complex billing issues, explaining charges, processing payments, and coordinating with internal teams to address discrepancies. The role contributes to the organization’s efforts to empower patients in managing their financial responsibilities within healthcare, supporting timely and accurate communication and resolution of patient concerns.
3. Responsibilities:
• Handle patient calls and messages, de-escalate issues, and ensure satisfaction using a structured communication framework
• Collaborate with providers and operations teams on urgent patient billing matters
• Proactively contact patients with outstanding balances to discuss payment options and insurance benefits
• Assist administrators with member billing needs via the task management system
• Investigate insurance claims to verify processing accuracy and reconcile patient and insurance balances
• Utilize technology tools including communication platforms and electronic medical record systems to complete daily tasks
• Participate in team development activities such as rounding, huddles, and problem-solving sessions
• Support in-office providers with urgent patient needs as required
4. Requirements:
• Minimum 2 years of customer service experience in a healthcare call center environment
• At least 1 year of experience in medical billing, insurance claims, or healthcare revenue cycle management
• Proficiency with Microsoft Office Suite and experience using electronic health records or customer relationship management systems
• Strong problem-solving skills and ability to communicate complex financial information clearly
• Ability to maintain patient confidentiality and adhere to HIPAA regulations
5. Pay Range and Compensation Package:
• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
