Overview
Customer Service Specialist – SCG Vietnam Jobs in Ho Chi Minh City, Vietnam at SCG
Title: Customer Service Specialist – SCG Vietnam
Company: SCG
Location: Ho Chi Minh City, Vietnam
SCG Vietnam is hiring: Customer Service Specialist
In a market where customers expect speed, accuracy, and reliability, great service is a commercial advantage. SCG Vietnam is looking for a service-minded professional to support customers, manage orders, and help create a smooth experience from inquiry to delivery.
About the Role
This role is ideal for someone who enjoys customer communication, order coordination, problem-solving, and working closely with Sales, Supply Chain, Finance, and regional teams.
Key Responsibilities
• Serve as the first point of contact for customer inquiries, orders, service requests, and after-sales support.
• Coordinate with Sales, Supply Chain, Finance, and internal teams to ensure accurate order processing, delivery, and invoicing.
• Track customer orders from confirmation to delivery and proactively update customers on status, changes, or issues.
• Support resolution of service concerns, complaints, claims, warranty matters, and documentation requests.
• Maintain accurate customer records, order information, CRM updates, and regular service reports.
• Provide product information and support customer engagement activities with Commercial and Marketing teams.
• Help improve customer service processes, communication quality, and overall customer experience.
Qualifications
• Bachelor’s degree in Business, Communications, International Trade, Supply Chain, or related fields.
• 1–3 years of experience in Customer Service, Client Support, Sales Support, Order Management, or Commercial Operations.
• Strong communication, coordination, and problem-solving skills with a customer-first mindset.
• Organized, detail-oriented, responsible, and able to manage multiple priorities.
• Proficient in Microsoft Office; CRM or ERP experience is an advantage.
• Able to communicate professionally in Vietnamese and English.
What We Offer
• Opportunity to support customer operations in a diversified business environment.
• Exposure to commercial coordination, supply chain, order management, and regional collaboration.
• Strong career path in Customer Experience, Sales Support, Commercial Operations, Supply Chain Coordination, or Key Account Support.
We are looking for someone who can turn daily customer interactions into trust, reliability, and long-term business relationships.
If you are ready to grow your Customer Experience career with SCG Vietnam, we welcome your application.
