Overview
Customer Service Specialist – Tashkent branch Jobs in Tashkent, Tashkent, Uzbekistan at Lufthansa Technik
Title: Customer Service Specialist – Tashkent branch
Company: Lufthansa Technik
Location: Tashkent, Tashkent, Uzbekistan
Join the leading provider of maintenance, repair and overhaul in the aviation industry. With a global logistics network, hundreds of thousands of components are overhauled every year in Lufthansa Technik’s own specialist workshops. In this role, you will support the segment of Aircraft Component Services in ensuring a continuous and seamless supply of spare parts for its customers.
Tasks
- Contact person for customers of Lufthansa Technik AG for aircraft component products and services
- Coordinate and clarify material requests with responsible Lufthansa AG departments; ensure high customer satisfaction
- Manage and oversee repair events for airline MRO customers within assigned region
- Ensure smooth coordination between customers, LHT workshops and headquarters
- Ensure accurate processing of repair-related documentation and logistics
- Process customer material requests (loan, sale or exchange)
- Handle requests for quotations; search market for best offers
- Source material from surplus market; communicate with material suppliers and parts manufacturers
- Provide material support for Heavy Maintenance layovers and AOG Desk function
- Verify material support cooperation procedures with clients and responsible LHT AG departments
- Ensure communication and data exchange; liaise between customers and responsible departments
- Coordinate and process warranty and payment claims
- Collect and communicate market information to Employer departments
- Develop and improve relations with existing customers
Benefits
- Discounts
- Hybrid working possible
- Development programs / Training options
- Holidays
- Life Insurance
- Flight privileges
Requirements
- 1 to 3 years professional experience in purchasing or customer service environment.
- Distinct knowledge of business administration processes, supply chain management and customer service
- Ability to read, understand and interpret customer requirements
- Excellent language skills in English (both written and spoken).
- Skills with Microsoft products and experience with ERP System (SAP preferable)
- Willingness and readiness to conduct business travels abroad and adjust working hours in regard to business needs
- Very good organizational, intercultural and communication skills
- Ability to present and transfer complex topics in a precise, clear and structured way
- Proactivity, creativity and high engagement
- Resilience to stress and high workload, advanced conflict management skills
- Ability to balance between customer needs and pressure to suppliers
- High level of customer orientation and sound business acumen
