Overview
Customer Service Specialist; US Market Jobs in Vancouver, Canada at Pergolux
Position: Customer Service Specialist (US Market)
Location: Vancouver Office
As a Customer Service Specialist for the US Market , you will serve as the primary voice of our brand from our Vancouver office, ensuring every American customer interaction is handled with empathy, precision, and a solution-oriented mindset. Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.
At PERGOLUX , you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.
What You’ll Do
- Deliver responsive, professional assistance across phone, chat, and email to resolve inquiries and service issues with clarity.
- Manage the full order lifecycle, including modifications, tracking, and coordinating with logistics partners to resolve delivery delays.
- Develop deep product fluency to provide expert advice and first-level technical troubleshooting for our premium pergola systems.
- Maintain meticulous records within Zendesk and Shopify, ensuring all customer data and case histories are accurately documented.
- Collaborate cross-functionally with Sales and Technical teams to provide feedback that informs product and service improvements.
What You’ll Bring
- 2 – 4 years of experience in customer service or a related field, preferably within e-commerce or home improvement.
- Exceptional written and verbal communication skills in English with the ability to maintain a premium and friendly tone.
- A tech-savvy mindset with the ability to quickly master tools like Zendesk, Shopify, and internal CRM platforms.
- Strong organizational skills and the ability to multitask effectively across multiple communication channels simultaneously.
- A collaborative and empathetic spirit that aligns with PERGOLUX ’s core values of Integrity and Appreciation.
Benefits
- A vibrant, international work environment built on collaboration and creativity.
- Growth opportunities in a fast-scaling e-commerce company.
- Team Culture & Events – Join a supportive, international team with regular events, summer parties, and after-work gatherings.
- Employee discounts on all PERGOLUX products.
- Comfort & Convenience – Free drinks and snacks to keep you fueled throughout the day.
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Title: Customer Service Specialist; US Market
Company: Pergolux
Location: Vancouver, Canada
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