Overview
Customer Service Supervisor Jobs in United States at CareStream Advisory Group
Title: Customer Service Supervisor
Company: CareStream Advisory Group
Location: United States
CareStream Advisory Group's mission is to help healthcare professionals find rewarding opportunities that align with their care philosophy. We are not a staffing firm or agency. CareStream does not hire for these positions—we identify and validate them from healthcare employers directly.
Employer Industry: Healthcare Services
Why Consider This Job Opportunity
- Salary up to $79,300.00
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health and wellness benefits, 401(k) savings plan, pension plan, paid time off, and more
- Annual incentive bonus plan available
- Supportive and collaborative work environment
- Remote management position allowing flexibility in work arrangements
What To Expect (Job Responsibilities)
- Oversee the daily operations of a remote team of inbound and outbound customer service representatives
- Ensure the team meets client service expectations and Health Benefits' service objectives
- Facilitate staff development and performance management
- Manage client advocacy cases requiring multiple interactions with clients, providers, insurers, and community resources
- Adapt to and thrive in a fast-paced, constantly changing environment with minimal supervision
What Is Required (Qualifications)
- High School Diploma or GED equivalent
- Minimum of one year supervisory or lead experience in a call center
- Minimum of 3-5 years customer service experience in a call center
- Minimum of 3 years healthcare/health insurance, claims processing, or provider billing experience
- Proficient with Microsoft Office Suite and possess excellent written and verbal communication skills
How To Stand Out (Preferred Qualifications)
- Associate's Degree
- Bilingual in English and Spanish
#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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