Overview
Customer Service Supervisor at Waste Connections Jobs in Coquitlam, Canada at Waste Connections of Canada
Lead a high-performing team as a Customer Service Supervisor at Waste Connections of Canada. Focus on operational efficiency and employee development while ensuring excellent customer service.
This supervisory role requires a strong leader with a minimum of 2-3 years in customer service, including at least one year in management. You will oversee customer representatives, monitor performance metrics, and handle escalated customer inquiries. Ensuring adherence to company policies and facilitating collaboration across departments are also key aspects of this role.
Key Responsibilities:
• Supervise and coach Customer Service Representatives
• Monitor call volume and service levels daily
• Handle escalated customer inquiries and complex issues
• Oversee customer account management tasks
• Identify process improvement opportunities for better service
Requirements:
• 2-3 years of high-volume customer service experience
• 1+ year in a supervisory role preferred
• Strong leadership and team management skills
• Proficiency in Microsoft Office applications
• Excellent verbal and written communication
Enhance customer experience with your expertise in supervision and leadership at Waste Connections of Canada.
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Title: Customer Service Supervisor at Waste Connections
Company: Waste Connections of Canada
Location: Coquitlam, Canada
Category: