Customer Service Support Specialist Jobs in Howell, MI at N2S Healthcare Staffing Solutions LLC

Title: Customer Service Support Specialist

Company: N2S Healthcare Staffing Solutions LLC

Location: Howell, MI

Customer Services Specialist

Location: Howell, MI (Onsite)

Duration: 13-Week Contract- with Possible Extension

Schedule: Full-Time, 40 Hours per Week

Pay Rate: Up to $21 per hour

Schedule

Key Responsibilities

Respond to member inquiries via telephone, mail, and in-person interactions
Research, investigate, and resolve customer inquiries, complaints, and appeals in accordance with established policies and procedures
Educate current and prospective members regarding healthcare plans, benefits, coverage provisions, and product offerings
Document all customer interactions accurately and maintain detailed records
Monitor and manage outstanding cases to ensure timely follow-up and resolution
Collaborate with internal departments and healthcare providers to address member concerns and service issues
Maintain compliance with HIPAA and confidentiality requirements
Identify trends and recommend process improvements to enhance customer satisfaction and service delivery
Support enrollment periods, outreach initiatives, departmental projects, and other organizational objectives

Required Qualifications

Minimum of 2 years of recent Customer Service or Call Center experience within the last 3 year
Strong communication, interpersonal, and problem-solving skill
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Proficiency with Microsoft Office applications and computer-based system
Understanding of healthcare insurance products, including HMO, PPO, and POS plans, as well as claims and billing processes
Associate Degree required; however, 4+ years of related customer service experience may be considered in lieu of a degree

Customer Careers