Overview
Customer Service Team Lead Jobs in Philippines at Emma of Torre.ai
Title: Customer Service Team Lead
Company: Emma of Torre.ai
Location: Philippines
I’m helping HelloLesson find a top candidate to join their team full-time for the role of Customer Service Team Lead.
You'll lead a team to elevate student happiness and shape the future of online education.
Compensation:
USD 700 – 1K/month
Location:
Remote: Philippines
Mission of HelloLesson:
"Connecting students with certified private lessons across North America and Europe through niche education platforms."
What makes you a strong candidate:
- You are an expert in Customer service.
- You have the potential to develop in Team leadership, Management, Escalations.
- English – Conversational
Responsibilities and more:
Our growing team is looking for one Customer Service Team Lead to help our team continue to lead as the leading provider of private lessons in North America.
About HelloLesson:
HelloLesson is a rapidly growing online marketplace that connects students with passionate instructors in sports, music, and language. Our mission is to help people improve themselves through personalized, high-quality lessons—whether it’s learning a new instrument, mastering a second language, or building confidence in the pool. Recently recognized by Inc. Magazine as one of the fastest-growing companies in America, HelloLesson is committed to excellence, innovation, and impact.
Responsibilities:
– Handling escalation calls
– Managing 5-12 customer service representatives.
– Conducting 1-on-1 coaching of reps.
– Attending company Zoom meetings and speaking in front of 5-15 other representatives.
-Supervision of schedules and ideas to improve customer experience
Qualifications:
– Excellent leadership and communication skills.
– Prior leadership positions (Team lead experience).
– Handled escalations in the past.
– A positive attitude that believes anything is possible.
Job benefits:
- Continous training and self-development.
- Opportunities for career advancement.
- Strong commissions.
- Be a part of a growing company.
Your potential leader(s):
- Robert Dunfey –
