Overview
Customer Service/Tech Support Rep -Software; On-Site Jobs in Belleville, Canada at Convergys
Position: Customer Service/Tech Support Rep -Software (On-Site)
Customer Service/Tech Support Rep – Software (On-Site) Responsibilities
- Provide inbound customer support.
- Help customers resolve technical issues.
- Assist in correcting billing concerns.
- Help customers with software related issues.
- Deliver expert customer experiences with a smile.
Qualifications
- Excellent customer service skills.
- Banking and invoicing accounts receivable experience is an asset.
- Prior customer service experience required (at least 1 year).
- Strong listening skills to understand, empathize, and resolve customer issues.
- Ability to effectively communicate verbally.
- Open availability to work weekdays between 8am-12am Mon-Fri EST and weekends 9am-6pm.
- Proficiency in fast-paced multi-tasking.
- Eagerness to learn new technologies.
Benefits
- Base salary $19.35/hr plus incentives aligned with performance.
- Medical, dental, and vision insurance.
- Employee assistance program.
- Registered retirement savings plan.
- Paid time off and holidays.
- Paid training days.
- Paid training: 11 days of classroom training and 10 days of on-the-job training.
- Health and wellness programs.
- Mentorship programs.
- Performance-based incentives.
Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Opportunity Statement
Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.
Reasonable Accommodation Statement
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Work
Authorization
Only qualified applicants who are legally authorized to work in Canada will be considered.
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Title: Customer Service/Tech Support Rep -Software; On-Site
Company: Convergys
Location: Belleville, Canada
Category: