Overview
Customer Service Trainer Jobs in Ho Chi Minh City, Vietnam at Concentrix
Title: Customer Service Trainer
Company: Concentrix
Location: Ho Chi Minh City, Vietnam
CUSTOMER SERVICE TRAINER
Location: Quang Trung Software City, District 12, Ho Chi Minh City
Working Time: Full night shift. 5 days/week.
Language Proficiency: English
About the job
Job Description
- Provide training for new hires to help them to be well-equipped with program knowledge & Soft-skills, preparing them for real life situations.
- Support in doing Quality Tasks during off-peak season, including auditing, joining weekly & monthly calibrations, conducting coaching sessions in order to maintain agents' quality.
- Identifying and resolving quality issues, addressing root causes in order to build an appropriate action plan in order to maintain SOPs.
- Prepared new hires for obtaining and maintaining employment by training coping strategies, goal setting, communication skills, time management and problem-solving skills to utilize in a professional setting.
- Trained and validated of trainees with respect to their performance against established training objectives and recommendation of additional skill requirements as needed
Requirements
- Having experience in Training or any relevant
- Background in Call Center (Customer Service) is a plus.
- Good English communication skills
Benefits
- Attractive fixed salary + monthly performance bonuses
- 13th-month salary + 100% salary during probation.
- 14 days of annual leave.
- Health Insurance, Social Insurance + Aon Health Care.
- Career development opportunities in a professional and dynamic environment.
- Opportunity to work with top industry experts and talented colleagues.
- Transparent, trustworthy, and inspiring workplace culture.
- Participation in engagement and well-being activities: Company events, Happy Day,…
