Overview
Customer Service – Travel App – Good English Jobs in Ho Chi Minh City, Vietnam at Concentrix
Title: Customer Service – Travel App – Good English
Company: Concentrix
Location: Ho Chi Minh City, Vietnam
Scope of Work:
- Liaising between guests and partners to resolve light complexity issues via inbound/outbound calls, email, chat, and messaging.
- Handling topics such as additional travel advice, modifications, cancellations, and complaints.
- Providing accurate, valid, and complete information using the right tools and processes.
- Ensuring a high level of customer service and a positive guest experience.
🔹 Income & Benefits:
- Average Income: 10,000,000 – 12,000,000 VND/month (Gross).
- Base Salary: 7,500,000 VND/month.
- Meal allowance: 500,000 VND/month.
- Night shift allowance: 30% base salary.
- Monthly KPI incentive: 900,000 – 1,200,000 VND/month.
- 100% salary in 2-month probation time.
- Full insurance regimes (SI, HI, UI) according to Labor Law + 24/7 Accident Insurance.
- 14 days of leave/year, 13th Monthly Salary, Annual Health Checkup.
🔹 Work Schedule & Location:
- Schedule: 5 days/week
- Day shifts: 7:00-16:00 | 9:00-18:00 | 12:00-21:00 | 13:00-22:00.
- Night shifts: 19:00-4:00 | 20:00-5:00 | 21:00-6:00 | 22:00-7:00.
- Location: QTSC Building 01, No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City.
🔹 Requirements:
- Graduated from High school or equivalent academic level.
- Fluency in English (Speaking, listening, writing, and reading) – working 100% English.
