Overview
Customer Service – WFH Jobs in Los Angeles, CA at Torentify
Title: Customer Service – WFH
Company: Torentify
Location: Los Angeles, CA
About the Company
Spade Recruiting is a recruitment and staffing firm that connects talented professionals with remote career opportunities across customer service, client support, and sales. The company is committed to helping individuals build rewarding careers by providing comprehensive training, mentorship, flexible work arrangements, and opportunities for long-term professional growth.
About the Role
The Customer Service – Remote position focuses on assisting individuals and families through virtual appointments by explaining available benefit programs and guiding them through the decision-making process. This role combines customer service, client relationship management, and consultative sales, helping clients understand their options while delivering an outstanding customer experience. Employees work remotely, collaborate with experienced leaders, and have opportunities to grow into leadership positions.
Qualifications
- High school diploma or equivalent preferred.
- Previous experience in customer service, sales, or client support is an advantage but not required.
- Comfortable communicating with clients through phone and video meetings.
- Ability to work independently in a remote environment.
- Strong organizational and time management skills.
- Positive attitude with a willingness to learn and grow professionally.
Skills
- Customer Service
- Client Relationship Management
- Sales Support
- Consultative Selling
- Virtual Communication
- Video Conferencing
- Active Listening
- Verbal Communication
- Written Communication
- Problem Solving
- Customer Needs Assessment
- Organization
- Time Management
- Follow-up Management
- Documentation
- Record Keeping
- Goal Orientation
- Team Collaboration
- Adaptability
- Computer Literacy
- Professional Communication
- Remote Work
Requirements
- Conduct virtual appointments with clients via phone and video calls.
- Present available benefit options in a professional and easy-to-understand manner.
- Identify customer needs by asking relevant questions.
- Guide clients in selecting the most appropriate benefit options.
- Follow up with clients after appointments to provide additional assistance.
- Complete online forms and maintain accurate client records.
- Participate in training sessions, coaching programs, and team meetings.
- Achieve individual and team performance goals.
- Build trust and maintain strong client relationships.
- Work independently while maintaining productivity in a remote environment.
Benefits
- Fully remote work environment.
- Flexible scheduling options.
- Weekly compensation.
- Performance-based bonus opportunities.
- Structured training and onboarding.
- Mentorship from experienced leaders.
- Career advancement opportunities.
- Leadership development programs.
- Supportive and collaborative team culture.
Equal Opportunity
Spade Recruiting is committed to providing equal employment opportunities to all qualified applicants. Employment decisions are based on qualifications, skills, experience, and business needs without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected under applicable law.
