Overview
Customer Success Engineer Jobs in Boston, USA at Conga
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line.
Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title:
Customer Success Engineer
Locations:
Houston OR Boston -(Hybrid)
Reports to:
Sr. Manager, Customer Success
A quick snapshot…
The Customer Success Engineer will bring Conga’s best ideas, innovations, and capabilities and match these to the customers’ business goals, driving greater value for the customer. In this role your focus will be built on customer relationships and leveraging your product expertise to serve as a trusted advisor, providing guidance, usage/adoption recommendations, risk identification, and mitigation. The number one goal of this role is to improve the retention rate of our customers.
Why it’s a big deal…
This role is foundational to our strategy as a company. Conga continues to invest in Customer Experience to ensure our customers receive quality care and support from our Conga team. When you join, you will go through a dedicated new hire onboarding experience that sets you up for success and the ability to have quick impact with your customers. Customer Success Engineers are uniquely equipped with very strong communication skills, are resourceful as natural collaborators, and develop loyal customers through targeted and strategic engagements.
As a customer advocate, you are an innovative thinker who can articulate business value and coach customers to maximize the return on investment. As a subject matter expert of our Conga products, customers will benefit from your expertise resulting in positive customer experiences, success, and loyalty. As a Customer Success Engineer, working cross functionally across the business will provide exposure and equip you to grow your career at Conga.
Here’s what we’re looking for…
Technical experience. You bring a unique experience using or administering a Contract management or Document Automation product for at least 3-4 years. Product knowledge is critical to the success of this role as our number one focus is to drive value, adoption and retention in the contracting pillar of our customer base. You will be providing customers with the expertise they need to see ROI and can’t be afraid to challenge customers with how they are using the product if it is against best practices.
In addition to Conga product experience, you also have Salesforce administration experience, certification a plus.
Industry Experience. You not only understand the product value, but you have that extra layer of 3-5 years industry expertise (revenue operations, legal ops, sales ops, etc). We all like talking to product experts but what we love even more is product experts who understand our pain in the role we are in. You are a thought leader.
A consultive approach. You have at least 3-4 years’ experience coaching technical customers to improve their product configuration and set up. Being able to provide best practice guidance in a professional manner is critical in this role as your goal is to get the customer to achieve the best possible outcome.
Champion for your customer. You understand that customers are at the center of our business, and you take that seriously. With more than 11,000 customers around the globe…
Title: Customer Success Engineer
Company: Conga
Location: Boston, USA
Category: