Overview
Customer Success Executive (Remote) Jobs in Malaysia at recruitSG
Title: Customer Success Executive (Remote)
Company: recruitSG
Location: Malaysia
We are looking for a warm, service-oriented Client Success Executive to handle daily customer interactions and support for our beauty and aesthetic clientele in Singapore. You’ll be the voice and heart of our brand — engaging customers through WhatsApp, social media, and calls with professionalism, care, and confidence.
Responsibilities:
- Conduct cold calls and work on getting new customer bookings.
- Handle inbound customer inquiries via WhatsApp, social media, and calls.
- Provide timely, accurate, and courteous responses to customer queries about treatments, promotions, and appointments.
- Maintain strong follow-up and relationship-building to ensure repeat visits and satisfaction.
- Coordinate with internal teams to ensure smooth customer experience and resolution of issues
- Maintain detailed records of customer interactions and feedback in the CRM system.
What We're Looking For:
- Proficiency in English and preferably Mandarin to liaise with Mandarin-speaking clients.
- Pleasant and confident communication skills, with a clear and engaging voice.
- Excellent interpersonal, empathy, and problem-solving abilities.
- Prior experience in customer service, online chat support, or client coordination preferred.
- Self-motivated, persuasive, and goal-oriented with proven sales or tele-sales experience.
- Passion for beauty, aesthetics, and wellness is an advantage.
Job Details:
- Fully remote (work from the comfort of your own home!)
- 6 days work week (Working Hours: 10am to 8pm, lunch break included)
- Public holidays are based off the Singapore calendar.
- Commission structured provided (based on customer show-ups to clinic)
Perks & Benefits
- Open culture
- Remote work flexibility
Basic Salary Range: RM3000 – RM4000
