Overview
Customer Success Lead Jobs in Ireland at Fruition Group Ireland
Title: Customer Success Lead
Company: Fruition Group Ireland
Location: Ireland
Customer Success Team Lead
Job Description:
Our client, a growing organisation within the software payments sector, is seeking a Customer Success Lead to oversee client onboarding and support functions while managing a small technical team.
Job Responsibilities
- Lead and manage a small team responsible for customer implementations and onboarding activities
- Oversee end-to-end customer lifecycle including onboarding, service delivery, and ongoing support
- Act as the primary point of contact for key client relationships, ensuring high levels of customer satisfaction
- Monitor and manage service level agreements (SLAs), ensuring timely resolution of client issues
- Collaborate with internal product and engineering teams to improve customer experience and delivery processes
- Drive continuous improvement in implementation processes and customer success strategies
- Utilise tools such as Jira to track progress, manage workflows, and report on customer delivery metrics
Experience Required
- Minimum of 5+ years’ experience in Customer Success, Implementation, or a similar client-facing role
- Proven experience managing customer onboarding and support within a software or product-focused environment
- Previous exposure to team leadership or mentoring responsibilities
- Strong understanding of customer lifecycle management and service delivery frameworks
- Experience working with tools such as Jira or similar workflow management systems
- Ability to manage multiple stakeholders and deliver in a fast-paced environment
Desirable Skills
- Experience within a product-led or software organisation, ideally within payments or fintech
- Familiarity with customer success metrics and performance tracking
- Strong problem-solving skills with a proactive approach to customer needs
- Experience working in remote or distributed team environments
Educational Requirements
- Third-level degree in Business, IT, or a related discipline
Working Hours & Benefits
- Competitive salary package
- Fully remote working environment with occasional on-site requirements once a month in Dublin
- Standard Monday to Friday working hours
- Opportunities for career progression into senior leadership roles
HOW TO APPLY:
If you are interested in this role, please apply for this role with your updated CV
