Overview
Customer Success Manager Jobs in United States at Sundayy
Title: Customer Success Manager
Company: Sundayy
Location: United States
About The Company
Rhythm is a leading technology provider dedicated to enhancing the online experience for associations and non-profit organizations. Our platform empowers organizations to deliver seamless, engaging, and personalized digital interactions to their members, event attendees, learners, sponsors, and donors. By leveraging innovative automation, digital engagement strategies, and lifecycle management tools, Rhythm helps organizations meet evolving constituent expectations in a digital-first world. Our mission is to enable mission-driven organizations to operate more efficiently, foster stronger relationships, and achieve their goals through scalable and user-centric solutions.
About The Role
We are seeking a highly motivated and detail-oriented Scaled Customer Success Manager to join our dynamic team. In this role, you will be responsible for supporting Rhythm’s largest customer segment through scalable engagement strategies, digital programs, and lifecycle automation. Your primary focus will be to ensure customers derive maximum value from our platform while experiencing exceptional support at scale. You will facilitate onboarding, drive adoption, and develop long-term success programs that foster customer loyalty and growth. This position offers a unique opportunity to shape the customer journey, implement innovative success initiatives, and work remotely within a collaborative environment dedicated to making a difference for mission-driven organizations.
Qualifications
- 2–4 years of experience in Customer Success, Account Management, or Consulting
- Experience managing high-volume customer portfolios
- Proficiency with automation tools and customer success platforms
- Strong communication skills, both written and verbal
- Excellent program management and organizational skills
- Experience supporting SaaS platforms, especially within associations, nonprofits, or ERP-adjacent markets, is a plus
- Comfortable working independently in a remote environment
- Ability to think operationally about scaling customer engagement initiatives
- Empathy and customer advocacy skills
- Proficiency with tools such as Google Suite, Slack, HubSpot, Zendesk, Jira, Asana, Zoom, Calendly, Loom
Responsibilities
- Guide customers through onboarding programs to ensure quick realization of value
- Deliver structured onboarding resources, training webinars, and follow-up support
- Manage scalable customer engagement programs including webinars, newsletters, community initiatives, and educational resources
- Design and execute lifecycle success programs such as adoption campaigns, onboarding, and renewal initiatives
- Provide easy access to training materials, knowledge bases, and product updates to foster self-service success
- Monitor customer health indicators, including product usage, engagement levels, and feedback
- Identify at-risk customers and escalate issues proactively to ensure timely support
- Collaborate with internal teams to improve customer success strategies and platform features
- Maintain detailed records of customer interactions and progress within CRM and success platforms
Benefits
- Fully remote work environment, allowing flexibility and work-life balance
- Comprehensive healthcare coverage including medical, dental, and vision for employees and dependents
- Unlimited vacation policy to promote personal well-being and recharge
- Participation in a 401K plan for long-term financial planning
- Ongoing learning opportunities through online courses, industry conferences, and team office hours
- Collaborative and diverse team culture committed to making a positive impact
Equal Opportunity
Rhythm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants are encouraged to apply and will be considered without bias.
