Overview
Customer Success Manager Jobs in Bangalore Urban district, India at Scoutit
Title: Customer Success Manager
Company: Scoutit
Location: Bangalore Urban district, India
We're looking for Customer Success Managers!
Responsibilities
- Serve as the primary functional and technical point of contact for customers using Salesforce Marketing Cloud, supporting platform adoption and ongoing success
- Act as the central customer relationship owner, ensuring seamless coordination of service delivery, customer engagement activities, renewals, and growth opportunities
- Build and maintain strong relationships with customer stakeholders, including business leaders, technology teams, sponsors, and decision-makers
- Guide customers in maximizing the value of Salesforce Marketing Cloud by aligning platform capabilities with business objectives and operational goals
- Coordinate the delivery of customer success programs, strategic initiatives, and platform optimization activities based on customer needs
- Provide proactive recommendations on platform features, best practices, and enhancements relevant to customer business requirements
- Advise customers on new platform releases, feature adoption strategies, and potential implementation considerations to ensure smooth transitions
- Promote customer success outcomes by demonstrating platform value and supporting long-term engagement and retention initiatives
- Advocate for customers during critical issue resolution processes and collaborate with internal teams to drive timely outcomes
- Conduct regular business reviews to assess platform performance, identify trends, and recommend optimization opportunities and feature enhancements
- Monitor customer health, adoption metrics, and usage patterns to proactively identify risks and improvement opportunities
- Collaborate closely with Sales, Product, Engineering, and Support teams to ensure successful customer outcomes and identify opportunities for business growth
- Facilitate stakeholder meetings, strategic planning discussions, and roadmap reviews to align customer goals with platform capabilities
- Support customers during high-priority situations and provide occasional extended-hour assistance based on business requirements
- Continuously adapt to evolving platform capabilities, customer needs, and organizational priorities while driving best practices in customer success management
(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)
Skills: business requirements,teams,customer
