Overview
Customer Success Manager Jobs in Bengaluru, Karnataka, India at Truww
Title: Customer Success Manager
Company: Truww
Location: Bengaluru, Karnataka, India
Customer Success Manager
Company Profile:
At Truww, we are building the world's most trusted & customer-centric home interiors brand. By organizing an otherwise unorganized home interiors industry, which includes designers, carpenters, installers, etc. we deliver a delightful and hassle-free experience to new homeowners, with highly predictable costs, timelines, and quality. Thanks to our tech-empowered teams, who are committed to delivering efficiency at every step. Today, Truww operates from Bangalore and is aggressively planning to expand to other cities as well.
Work Location: Bangalore, as designated by the Management
Responsibilities:
● Build strong long-term relationships with customers by staying in constant communication and effectively resolving issues with alternate solutions tailored to individual needs.
● Sustaining business growth and profitability by maximising value
● Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our service, issues are resolved proactively and customer goals are met.
● Analysing customer data and promoting value through customer experience
● Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer lifecycle.
● Identify and prioritise updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of the process.
● Review customer complaints and concerns and seek to improve the customer experience
● Post sales service work- Ensuring service requests are met and closing tickets within mentioned TAT by effectively giving a resolution to clients by liaising with different teams. Requirements and skills:
● Bachelor’s degree and 1-3 years of experience in a customer- facing role, such as Customer Success, Customer Support or Account Management.
● Excellent written, verbal, presentation and phone communication skills, with ability to adapt conversations.
● Confident, high energy, self-motivated and a true team player.
● Experience working with brand image and promoting value through customer experience
● Well-organised, with a high attention to detail and ability to prioritise.
● Exceptional ability to communicate and foster positive business relationships
● Added technical interiors and execution knowledge would be helpful
Working Days: Monday- Saturday ( Sunday week off ) Work Timing: 10:30AM to 7:30PM
