Overview
Customer Success Manager at Zip Jobs in Toronto, Canada at ZipHQ, Inc.
Elevate customer relationships with Zip as a Customer Success Manager. Drive engagement and value for clients across diverse industries with your expertise in B2B SaaS solutions.
As a vital member of Zip’s team, you will oversee a portfolio of commercial clients, collaborating with engineering and product teams. This role requires strong project management skills and the ability to provide strategic advice on procurement best practices, ensuring customers maximize the platform’s capabilities. Your impact will be measurable as you improve customer success rates and foster loyalty.
Key Responsibilities:
• Define and deliver customer business outcomes continuously
• Act as trusted advisor on Zip’s platform and best practices
• Build relationships with key stakeholders across departments
• Monitor customer health using data-driven metrics
• Partner with Sales for renewals to achieve target NRR
Requirements:
• 5+ years in customer success or account management
• Excellent interpersonal skills for customer rapport
• Strong project management abilities for customer portfolios
• Creative problem solver, detail-oriented approach
• Experience in a fast-paced B2B SaaS environment
Become a part of Zip’s innovative team, driving customer success and engagement in procurement.
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Title: Customer Success Manager at Zip
Company: ZipHQ, Inc.
Location: Toronto, Canada
Category: