Overview
Customer Success Manager for E-commerce Jobs in Toronto, Canada at White Bay
Join a leading eCommerce and retail media agency as a Customer Success Manager. Drive client success and growth through strategic management and innovation in Amazon advertising.
This role is designed for a Customer Success Manager to oversee a portfolio of consumer brands, including one major account. You’ll be critical in boosting client retention and identifying growth avenues in Amazon marketplaces. Leveraging strategic insights and relationship management, you assist brands in meeting their performance objectives.
Key Responsibilities:
• Manage and expand a strategic account portfolio
• Develop success metrics and growth plans
• Lead business reviews with actionable insights
• Identify and drive account retention opportunities
• Analyze advertising performance linked to retail trends
Requirements:
• 5+ years in account management or customer success
• Expertise in Amazon Sponsored Ads, DSP, and retail
• Agency or eCommerce experience required
• Strong analytical and communication skills
• Familiarity with tools like Helium
10 or Keepa preferred
Drive client growth and successful advertising strategies in this pivotal Customer Success Manager role.
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Title: Customer Success Manager for E-commerce
Company: White Bay
Location: Toronto, Canada
Category: