Overview
Customer Success & Platform Manager Jobs in Tampa, FL at Faceplant Dreams
Title: Customer Success & Platform Manager
Company: Faceplant Dreams
Location: Tampa, FL
Customer Success & Platform Manager
Full-Time | Tampa, FL (On-site)
About Faceplant Dreams:
Faceplant Dreams is a luxury loungewear brand rooted in comfort and sustainability. Based in Tampa, Florida, we craft high-quality, eco-conscious pieces designed to help people feel as good as they look. We believe in a work environment that fosters creativity, collaboration, and good energy.
The Role
We’re looking for an enthusiastic, detail-driven Customer Success & Platform Manager to join our tight-knit team. This is a dual focused role. 40% of the day is spent processing online orders, customer service and basic accounting related to online sales. 60% is focused on representing the voice of our brand—managing communication across social media, email, SMS, and phone—while overseeing key platforms to ensure smooth customer experiences. These percentages ebb and flow with seasonal sales shifts.
You’ll thrive here if you’re a natural problem-solver, love staying organized, and are passionate about delivering meaningful customer care.
Key Responsibilities:
- Serve as the frontline representative of our luxury brand across all customer touchpoints by managing day-to-day communication via email, phone, SMS, social media, and other important platforms
- Review and process online orders accurately; confirm details and provide customer updates
- Use critical thinking and platform knowledge to troubleshoot issues that affect online sales as they arise
- Onboard and support new platforms with urgency and attention to detail
- Collaborate with Marketing & Design team to assure visual consistency of our online presence
- Identify trends in customer feedback to help improve products and experiences
You’re a great fit if you:
- Strong problem solver and communicator, both verbal and written
- Understand when to ask questions and when to share feedback
- Comfortable with customer conflict resolution
- Naturally tech-savvy and capable of navigating new platforms
- Comfortable with platform integrations and website troubleshooting
- Understand how to keep things “on-brand” with the guidance of a seasoned marketing team
- Proficient in Microsoft platform including Excel
- Detail-oriented with ability to spot data discrepancies
- Proven track record in customer service or success roles
- Organized, efficient multitasker
- Have prior experience in customer service, platform management, or a similar role
- Strong ability to collaborate with different departments, to learn and to take on new challenges
- Thrive in a small, fast-paced team environment where tasks and focus can adapt quickly to market changes and team needs
Bonus points if you:
- Have experience with Shopify, QuickBooks, Redo, and Amazon
- Have an eye for design and aesthetics
Job Type: Full-time
Pay: $45,000.00 – $50,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Tampa, FL 33605
