Overview
Customer Success Specialist (English speaker) Jobs in Sofia, Sofia City, Bulgaria at Concentrix
Title: Customer Success Specialist (English speaker)
Company: Concentrix
Location: Sofia, Sofia City, Bulgaria
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
At Concentrix we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.
We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.
We're looking for a Customer Success Specialist to be part of a motivated international sales team, driving revenue growth and customer satisfaction. By executing tailored sales plans and leveraging analytics, you will continuously refine strategies to achieve revenue goals, expand market presence, and improve overall sales performance.
Join us!
What You’ll Be Doing
- Manage and grow Enterprise accounts by executing strategic sales plans and achieving revenue targets.
- Act as the primary customer contact, strengthening relationships and enhancing the overall customer experience.
- Recommend optimized terms, pricing, or service offerings to support business growth and customer engagement.
- Collaborate with internal teams and external partners to align strategies, improve processes, and maximize business opportunities.
- Apply pricing guidelines, propose optimized terms, and support digital adoption to drive customer engagement and efficiency.
- Use data, market insights, and sales metrics to identify new opportunities and support strategic decisions.
- Oversee customer onboarding, provide proactive guidance on tools and services, and work to improve satisfaction and retention.
- Working hours: Mon – Fri from 10am – 7pm. This is a Hybrid role from our office in Sofia, Bulgaria.
What We're Looking For
- Fluency in English – written and spoken.
- 1+ years in sales experience (prefferably within the tech industry).
- Excellent knowledge of Microsoft Office (MSTF Excel and PowerPoint) programs
- Demonstrated ability to effectively communicate with customers in a fast-paced environment.
- Prior experience with managing a portfolio of B2B clients would be considered as an advantage.
- Demonstrated aptitude to learn new technologies.
- Experience working with CRM (Salesforce or Microsoft Dynamics) would be preffered.
Our Perks
- Mentoring, training, and career development programs.
- Happiness programs and internal social events.
- Additional medical plan: health and dental care (fully covered by the employer).
- Voluntary Sport Card (Multisport).
- Monthly food allowance.
- Birthday Time Off
- Volunteer Time Off
Please send us your CV in English.
Only short-listed applicants will be contacted. All applications will be treated as strictly confidential.
Help us G.R.O.W. – Join us!
