Overview
Customer Success Specialist – English Jobs in Penang, Malaysia at TP
Title: Customer Success Specialist – English
Company: TP
Location: Penang, Malaysia
🌟 We’re Hiring: Customer Success Specialist (CSS) – Teleperformance Malaysia 🌟
Are you passionate about helping others and creating positive customer experiences? Join Teleperformance Malaysia as a Customer Success Specialist supporting our global client’s online shopping platform.
You’ll be the first point of contact for customers via phone and email — resolving enquiries, managing concerns, and ensuring every interaction reflects our client’s values of Responsibility, Quality, and Excellence.
What You’ll Do:
✅ Support customers with online orders and product enquiries
✅ Provide timely, professional assistance through calls and emails
✅ Handle sensitive data securely and accurately
✅ Collaborate with your team to enhance customer satisfaction
✅ Stay up to date with processes and training
What We’re Looking For:
🎓 Diploma/Bachelor’s Degree (any discipline)
💬 B2-level English proficiency (speaking, reading, writing, listening)
📞 At least 6 months of customer service experience (fresh grads welcome!)
💻 Typing speed 40wpm with 90% accuracy; proficient in Microsoft Office
🌈 Positive attitude, strong communication, and problem-solving skills
Why Join Us:
✨ Dynamic and supportive work environment
✨ Opportunities to grow in an international BPO leader
✨ Continuous learning and career development
If you’re ready to go the extra mile for customers and represent a world-class brand — apply today and start your journey with Teleperformance Malaysia!
#TeleperformanceMalaysia #CustomerSuccess #HiringNow #CustomerServiceJobs #JoinTP
