Overview
Customer Support Jobs in Canada at JD Power
Title: Customer Support
Company: JD Power
Location: Canada
Job Description
Title: Customer Support P1
Location: Remote – Canada
Reports to: Customer Support Supervisor
Vacancy: Existing vacancy
The Role
This role is ideal for a customer-focused professional who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience. As a key point of contact for our customers, you will represent our brand with professionalism across phone, email, and chat interactions while building strong, productive relationships with both customers and internal teams. Success in this role requires a proactive approach to understanding customer needs, developing strong product knowledge, and identifying opportunities to maximize product usage and support business growth through upgrades and upsell solutions.
The Impact You Will Have In This Role
This role will support the valuation services team and suite of products.
What You’ll Be Doing In This Role
- Answering inbound phone calls from customers and consumers
- Tracking those calls in our CRM by building cases
- Providing information about our valuation services products and selling those products
Qualifications Of This Role
- 2 years of Customer Service Experience
- Prefer contact center or remote customer service experience
- High School Diploma, Junior or 2-year College preferred
- Ability to multitask answering phone calls, providing information to customers in a remote environment
- Experience with Microsoft Office products and Salesforce preferred
The Hiring Manager Says
I’m looking for a motivated individual that is a fast learner and eager to provide “gold level” customer service to our valuation services customers.
This position has a starting salary range of $19.50 – $20.00 CAD per hour. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.
Our Values
We POWER Our Customer’s Success
We are Innovative, Collaborative and Grounded and in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
Company Mission
Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.
Our Values
We POWER Our Customer's Success
We are Innovative, Collaborative and Grounded in Data
We Make Things Easy
We Get It Done
We Start with Trust & Prove it Everyday
JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.
To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
