Overview
Customer Support Agent Jobs in Tbilisi, Georgia at FitNet
Title: Customer Support Agent
Company: FitNet
Location: Tbilisi, Georgia
Customer Support Agent Tbilisi (On-site) | Full-time
Fitnet is growing its customer support team to deliver fast, high-quality, customer-first service across several of our e-commerce brands.
As a Customer Support Specialist, you’ll be the voice and face of our brand — the main point of contact for our customers. You’ll work across calls, email, live chat, and social media, as part of a multi-tier support structure.
What you’ll do
Customer Communication
- Answer inbound calls promptly and professionally
- Make outbound calls (satisfaction surveys, order verification, etc.)
- Respond to emails within SLA
- Manage live chat and handle multiple customers simultaneously
- Respond to messages across social channels (Facebook, Instagram, etc.)
Problem Solving
- Resolve Tier 1 issues (order status, delivery, returns, refunds, etc.)
- Escalate complex cases to the Tier 2 team
- Log all communications in the system
- Follow brand guidelines and scripts
Team & Quality
- Continuously update your knowledge of products and policies
- Participate in team meetings and trainings
- Actively contribute to process improvement
Schedule Operating hours: 09:00–21:00
- Shift A: 09:00–18:00 (break 13:00–14:00)
- Shift B: 12:00–21:00 (break 16:00–17:00)
- 2 days off per week
What we’re looking for
Requirements:
- Minimum 1 year of experience in a customer support team
- Fluent in Georgian and English
- Experience working across multiple support channels
- Strong written and verbal communication skills
- Willingness to work shifts, including weekends
Personal qualities:
- Team player with strong communication skills
- Quick and effective problem solver
- Able to multitask across different responsibilities
What we offer
- Career growth opportunities
- Training and development
- A friendly work environment
Ready for a new challenge? Join our team! Send your CV and a short cover note to [email protected]
