Overview
Customer Support Agent Jobs in Philippines at Pentasia
Title: Customer Support Agent
Company: Pentasia
Location: Philippines
Customer Support Agent
📍 Location: Fully Remote
💰 Salary: $1500-1700 USD
About the Role
Our client is looking for motivated and professional Customer Support Agents to join a growing remote team. In this role, you will support customers through live chat and email, helping resolve issues while delivering a high standard of customer service in a fast-paced environment.
Responsibilities
- Assist customers via live chat and email
- Handle account-related questions and general inquiries
- Resolve customer issues in a timely and professional manner
- Escalate complex cases when needed
- Follow internal procedures and support guidelines
- Work closely with team leaders and other departments
What We’re Looking For
- Strong English communication skills
- Previous customer support experience is preferred
- Ability to multitask and work under pressure
- Good problem-solving skills
- Interest or experience in gaming, betting, or crypto platforms is a plus
- Reliable internet connection and suitable remote working setup
- Availability to work weekends and holidays
What’s Offered
- Fully remote position
- Flexible and fast-growing work environment
- $1,000 yearly hardware reimbursement
- $150 monthly health insurance allowance
- 14 days paid vacation per year
