Overview
Customer Support Agent Jobs in Cairo, Cairo, Egypt at Bevatel
Title: Customer Support Agent
Company: Bevatel
Location: Cairo, Cairo, Egypt
Bevatel is looking for a motivated Customer Support Agent to join our dynamic team!
At Bevatel, we're committed to high-quality service, continuous professional development, and fostering a supportive, team-oriented environment.
Responsibilities:
- Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors.
- Configure multiple systems Bevatel Business Chat customer service and third party integrations
- Create a system built for extracting relevant metrics to improve customer service and products.
- Implement agent workflows for an ever expanding line of products and services.
- Maintain and develop our Help Center and other content management systems
- Organize and prioritize feature implementation and as well team requests.
- Quickly respond to administrative requests such as onboarding and offboarding users, agents, and addressing systems related issues.
- Managing other administrators and other agent roles to their schedules, queues, and other responsibilities, including work force management.
- Scale to a global level across multiple regions, languages, and time zones.
Requirements
- 1 – 2 years in a Post-Sales Customer environment.
- Experience working with customers and product-oriented data
- Got background in HTTP, and APIs for understanding the customer's requirements.
- You love to build. You have skills for configuring systems to their limits and when you hit a wall, use your imagination to work around it with your team.
- Analytics skills to recognize customer support and success in existing tooling and recommend improvements.
- Positive problem solver who loves the challenge of advancing customer service beyond the status quo.
- You love to tinker and turn that tinkering into something amazing for your team at scale.
