Overview
CUSTOMER SUPPORT AGENT – HR Business Solutions Jobs in Islamabad, Islāmābād, Pakistan at Taraki
Title: CUSTOMER SUPPORT AGENT – HR Business Solutions
Company: Taraki
Location: Islamabad, Islāmābād, Pakistan
Our client HR Business Solutions is hiring a CUSTOMER SUPPORT AGENT in Islamabad.
We are hiring a professional, organized, and articulate Customer Support Agent for one of our clients
If you have a passion for customer service, a knack for administration, and the ability to maintain composure in a fast-paced environment, we would love to hear from you.
Location: TopCity-1, Srinagar Highway (near New Islamabad Airport), Islamabad.
Key Responsibilities
- First Point of Contact: Manage all incoming inquiries via phone, WhatsApp, and email with a professional and calm demeanor.
- Lead Coordination: Record accurate lead details and schedule consultations, site surveys, and support visits.
- Support & Escalation: Route technical or billing queries to the relevant teams and ensure all customer issues are followed through to resolution.
- Office Administration: Maintain organized trackers, handle routine correspondence, and prepare weekly reports using Microsoft Office (Excel/Word).
- Quality Assurance: Represent the company brand with excellent communication etiquette and strict data confidentiality.
Minimum Requirements
- Gender: Female candidate (as required by the employer for this role).
- Experience: Minimum 1 year of experience in customer support, front desk, call handling, or office administration.
- Language Skills: Professional English (spoken/written) and fluent Urdu.
- Technical Skills: Proficiency in Microsoft Excel (formulas, filtering, sorting) and general MS Office suite.
- Soft Skills: Exceptional attention to detail, emotional control, and the ability to multitask effectively
