Overview
Customer Support Agent I (Tier I) Jobs in Philippines at ProSource
Title: Customer Support Agent I (Tier I)
Company: ProSource
Location: Philippines
About ProSource
At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.
Role Overview:
This at-will position as an Accounting focused Customer Support Agent I provides an essential service to our customers and our company by delivering through the client's “Service First” commitment through timely, individualized, service-oriented support to our customers. Customer Support Agents provide assistance to our customers with their technical issues while also providing an incredible customer experience. Accounting focused Customer Support Agents are our primary liaisons in interacting with our clients via phone, chats and emails.
Key Responsibilities:
- Overall responsibility to deliver support services and facilitate business initiatives that support accounting related applications.
- Comfortable providing general product support including helping clients find errors completed in product workflows and answer general how to questions.
- Ability to work with clients troubleshooting technical issues with the client's suite of products including network, integrations and system issues.
- Successful agents will utilize effective questioning techniques to identify issues; able to clearly communicate steps necessary to resolve issues, consistently confirms successful completion of troubleshooting to ensure effective resolution.
- Commitment to Providing Excellent Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
- Develop documentation that effectively feeds training and change management activities.
Qualifications:
- Customer support experience in supporting SaaS products
- Experience with contact center solutions software such as SalesForce or ZenDesk
- Excellent verbal and written communication skills
- Multi-Family industry housing experience is preferred
- Knowledge of Microsoft Office: Microsoft Excel experience required; Microsoft Word, CRM software (Salesforce preferred)
- Property Management or product software experience preferred "
Schedule:
- Monday to Friday, 10pm to 7am PHT
What's in it for you?
- 💸 Highly competitive salary
- 🏥 HMO coverage for you and 2 dependents from Day 1
- 💻 Enjoy a fully remote setup with all the tools you need
- 🌱 Full-time role with excellent perks and benefits
Ready to take the next step? Apply now and be part of our team!
