Overview
Customer Support Associate Jobs in Cyberjaya, Selangor, Malaysia at Net2Source (N2S)
Title: Customer Support Associate
Company: Net2Source (N2S)
Location: Cyberjaya, Selangor, Malaysia
Language proficiency required: Japanese/JLPT N1 Certified
Position Summary: Handle live contacts of customers and provide appropriate solution to their queries
***Prior Experience in Ecommerce preferred***
Roles and Responsibilities
- Handle phone calls with customer queries and provide resolution to end users
- Provide inputs on process changes and best practices.
- Stay updated with new updates, process changes and updates.
- Maintain Exemplary Attendance and Punctuality
- Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
- Provide exemplary customer satisfaction
- Meet quality standards on all handled contacts
- Complete 9 hours of staffed time on all rostered days
- Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
- Excellent customer service skills
- Excellent verbal communication skills in Japanese
- Passionate towards serving the customer and displays high levels of customer obsession
- Open to work in rotational and night shifts
- Candidate must be college or vocational school graduates or possess comparable work experience
