Overview
Customer Support ( B2 English ) Jobs in Qesm El Sheikh Zaid, Al Jizah, Egypt at Alorica
Title: Customer Support ( B2 English )
Company: Alorica
Location: Qesm El Sheikh Zaid, Al Jizah, Egypt
Company Description Alorica is a global customer experience (CX) company focused on designing and delivering interactions that build long-term customer relationships and elevate client brands. As a full-service CX partner, Alorica combines proven performance, specialized industry expertise, and advanced technology to create measurable results and new possibilities. The company stands out by pioneering customer experiences, challenging convention, and maintaining strong client relationships grounded in integrity and authenticity. With around 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellent service.
Role Description This is a full-time, on-site Customer Support role located in Qesm El Sheikh Zaid, requiring at least B2-level English proficiency. The Customer Support team member will handle customer inquiries across multiple channels, provide clear and accurate information, and resolve issues in a timely and professional manner. Daily tasks include troubleshooting basic technical or service-related problems, documenting interactions in internal systems, and following established procedures and scripts while adapting to customer needs. The role involves collaborating with colleagues and supervisors to escalate complex cases, maintain high customer satisfaction scores, and meet performance metrics. The team member is expected to uphold Alorica’s service standards, adhere to company policies, and contribute to a positive, inclusive work environment.
Qualifications
- Strong Customer Support and Customer Satisfaction skills, with the ability to manage inquiries and resolve issues professionally.
- Excellent Interpersonal Skills, including active listening, empathy, and clear communication in B2-level English or higher.
- Basic Technical Support capabilities, with the ability to follow troubleshooting steps and use support tools effectively.
- Solid Analytical Skills to understand customer problems, identify root causes, and apply appropriate solutions.
- High attention to detail and accurate data entry in customer service platforms or CRM tools.
- Ability to work on-site in Qesm El Sheikh Zaid, follow shift schedules, and perform effectively in a fast-paced environment.
- Previous experience in customer service, call center, or related fields is preferred but not mandatory.
- Comfort with using computers, communication software, and learning new systems quickly.
