Overview
Customer Support Coordinator Jobs in Plano, TX at The Fountain Group
Title: Customer Support Coordinator
Company: The Fountain Group
Location: Plano, TX
The Fountain Group is a national staffing firm and we are currently seeking a Portal Operations & Customer Support Coordinator for a prominent client of ours. This position is in Plano, TX 75024 Details for the position are as follows:
Portal Operations & Customer Support Coordinator
Location: Plano, TX
Pay Rate: $20.00/hour
Position Summary
We are seeking a Portal Operations & Customer Support Coordinator to assist with customer onboarding, portal account administration, and day-to-day customer support. This role will help process enrollment requests, maintain user accounts, respond to portal-related questions, troubleshoot basic access issues, and support customer training and communications.
The ideal candidate is organized, customer-focused, comfortable working with web-based systems, and able to manage multiple requests in a timely manner.
Key Responsibilities
- Process portal enrollment and onboarding requests and review required documentation.
- Set up and maintain user accounts, access, and permissions.
- Review physician delegation forms and other onboarding documents for completeness.
- Monitor shared support email inboxes and respond to customer inquiries.
- Provide first-level support for login, access, navigation, and basic portal functionality issues.
- Escalate more complex technical issues to IT and follow up through resolution.
- Assist with customer training calls, portal walkthroughs, and follow-up support.
- Help schedule and coordinate customer training sessions.
- Update FAQs, training documents, job aids, and other customer-facing materials.
- Assist with communications regarding portal updates, enhancements, and process changes.
- Maintain accurate records of user accounts, access requests, and account changes.
Qualifications
- Previous experience in customer service, customer support, administrative support, account coordination, or a similar role.
- Strong written and verbal communication skills.
- Good organizational skills and attention to detail.
- Comfortable learning and supporting web-based platforms and systems.
- Basic troubleshooting and problem-solving skills.
- Ability to manage multiple requests and provide timely customer support.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Preferred Experience
- Experience supporting a customer, provider, or web-based portal.
- Experience with account setup, user access, permissions, onboarding, or enrollment.
- Healthcare, provider services, or physician office experience.
- Experience with customer training, technical support, or shared support inboxes.
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