Overview
Customer Support (CSR)- Warehouse (Not A Call Center) M-F 8a-5p Jobs in Carrollton, TX at Redstone Foods, Inc.
Title: Customer Support (CSR)- Warehouse (Not A Call Center) M-F 8a-5p
Company: Redstone Foods, Inc.
Location: Carrollton, TX
- Do you have 3+ years of progressive experience as a Customer Service Representative in a food or distribution warehouse environment?
- Do you have 2+ years of ERP software programs tailored for the employer to ensure customer satisfaction and business success?
- Do you have experience reviewing purchase orders for discrepancies and resolving issues through problem-solving and escalation when needed?
- Do you have experience downloading, reviewing, and processing orders while providing accurate customer service support?
If you answered yes, Redstone Foods – CSR role might be your next move.
Join a team that high‑fives collaboration, celebrates innovation, and empowers you to shape how Redstone Foods serves customers in 2026 and beyond. Our CSR team works with both our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately. The CSR will support our diverse customer base by managing complex customer inquiries, escalated problems and supporting the overall operations of the customer service department.
Primary Job Duties:
- Use Redstone Foods tailored ERP computer system to service the customer from initial order to final shipment
- Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency.
- Enter orders through alpha/numeric data entry.
- Process change orders, calculate credits and issue returns.
- Research freight claims and shipment status.
- Calculate customer credits.
- Identify solutions to resolve order problems.
- Utilize EDI portals to ensure accurate ordering, timely resolutions and seamless data flow between our internal system and external customers
- Coordinate with internal departments to ensure customer needs are met.
- Perform administrative task as assigned.
- Communicate via phone and email with the customer to serve as a resource and subject matter expert
- Serve as a point of contact between Sales and Operations to ensure key accounts are handled with care.Competencies
- Clear oral and written communication skills
- Multi-task phone and computer
- Add, subtract, multiply and divide
- Detail orientated
- Professional with customers and colleagues
- Initiate new tasks with direction but little supervision
- Team player and collaborator
- Present a professional appearance/attitude while reporting to work reliably and on-time M-F 8a-5pm with some required OT as based on business needs = 100% on-site.
Required Education and Experience
- High school diploma, some college preferred
- Minimum of four years of distribution, warehouse, or professional office Customer Service experience
- Proficient knowledge of Microsoft Excel, Outlook, and Word
- Experience with specialized warehouse order entry computer systems
- Strong alpha/numeric keyboarding skills
- Ability to type 40+ wpm
- Must be able to read, write and speak in English.
Compensation and Benefits
We offer a comprehensive compensation and benefits package which includes:
- $20-22 per hour based on experience
- 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary
- Medical, Dental, and Vision Coverage
- Flexible Benefit Spending Account
- Short-term Disability, Long-term Disability and Life Insurance coverage
- Paid holidays and vacation
About Redstone Foods
Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966.
