Overview
Customer Support Executive Jobs in Jakarta Metropolitan Area at RedDoorz
Title: Customer Support Executive
Company: RedDoorz
Location: Jakarta Metropolitan Area
About This Job
RedDoorz
Location: Jakarta, Indonesia
Work Mode: On-site
Industry: Hospitality,Hotels and Motels,Retail
Job Description
Key Responsibilities:
Respond to Customer Inquiries: Handle incoming customer inquiries via phone, email, and live chat, providing timely and accurate information.Resolve Issues: Identify and troubleshoot customer issues, offering appropriate solutions and alternatives.Document Interactions: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and actions taken.Collaborate with Teams: Work closely with other departments to resolve complex issues and improve overall customer satisfaction.Product Knowledge: Maintain a deep understanding of company products and services to provide informed assistance to customers.Follow Up: Ensure customer issues are resolved to their satisfaction by following up as needed.Feedback Collection: Gather customer feedback and report trends or recurring issues to management.Adherence to Policies: Follow company policies and procedures to ensure consistent and effective customer service.
Qualifications
Strong communication skills, both written and verbal.Detail-oriented with good problem-solving abilities.Able to multitask and work in a fast-paced environment.Willing to work in shifts and public holiday if needed.
