Overview
Customer Support Executive Jobs in Dhaka, Dhaka, Bangladesh at tapmad
Title: Customer Support Executive
Company: tapmad
Location: Dhaka, Dhaka, Bangladesh
Summary:
tapmad is looking for a Customer Support Executive to oversee daily customer support operations, ensure a high level of customer satisfaction, and lead a team of support representatives. The ideal candidate will be responsible for managing customer inquiries, improving support processes, and driving service excellence across all customer touchpoints.
Responsibilities:
- Monitor support channels including email, chat, social media, and phone support.
- Track team performance and ensure service level targets are met.
- Handle escalated customer complaints and provide appropriate resolutions.
- Develop and implement customer service policies, procedures, and best practices.
- Analyze customer feedback and identify opportunities for process improvement.
- Prepare regular reports on support metrics, customer satisfaction, and team performance.
- Collaborate with cross-functional teams including Product, Marketing, and Technology to address customer concerns and improve user experience.
Requirements:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 2–3 years of experience in customer support.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Experience with customer support tools and CRM systems.
