Overview
Customer Support Executive – TJ / 1858736 Jobs in Lahore, Punjab, Pakistan at Recruit AI
Title: Customer Support Executive – TJ / 1858736
Company: Recruit AI
Location: Lahore, Punjab, Pakistan
Our client Computer House is looking for a Customer Support Executive in Lahore
Computer House is seeking a dedicated Customer Support Executive with at least four years of experience in customer service roles. The ideal candidate demonstrates expertise in managing customer relationships, handling multichannel communication, and providing effective technical troubleshooting. This role requires proficiency in CRM software, particularly Microsoft Dynamics 365, and the ability to analyze customer feedback to improve service quality. The Customer Support Executive plays a vital role in ensuring customer satisfaction by responding efficiently to inquiries, resolving issues, and managing escalations. This position does not include team management Responsibilities
, focusing on individual contributions within a collaborative environment.
The Customer Support Executive thrives in a fast-paced setting where time management and multitasking are essential. This role demands clear communication skills and the capability to adapt to diverse customer needs while maintaining a positive and professional attitude. The candidate will work closely with other departments to relay customer feedback and suggest service enhancements. Attention to detail and a keen understanding of customer service best practices are crucial to succeed in this position and contribute to the ongoing success of Computer House.
Responsibilities
- Respond promptly and effectively to customer inquiries across multiple channels including phone, email, and chat.
- Maintain detailed and accurate records of customer interactions using CRM software such as Microsoft Dynamics 365.
- Provide technical troubleshooting support to resolve customer issues efficiently and accurately.
- Analyze customer feedback to identify trends and areas for service improvement.
- Manage customer escalations professionally and seek solutions that meet customer needs while aligning with company policies.
- Utilize customer relationship management techniques to build and sustain strong customer connections.
- Coordinate with internal teams to ensure timely resolution of customer issues and improve overall customer experience.
- Prioritize tasks effectively to handle high volumes of inquiries without compromising quality.
- Stay updated with product knowledge, company policies, and industry best practices to provide accurate information to customers.
- Contribute suggestions and insights to enhance the customer support process.
