Overview
Customer Support Golf Representative Jobs in Pueblo, CO at Auxillium
Position: Customer Support Golf Representative
About Auxillium
Auxillium is redefining what a modern call center can be. We specialize in supporting small to mid-sized programs through a flexible delivery model that combines in-house expertise with a secure remote workforce.
We partner with startups, growing companies, and organizations outsourcing for the first time to build scalable, high-quality customer experience solutions. Our teams support both B2B and B2C clients across industries including sports technology, gaming, healthcare, dispatch, workers’ compensation, medical research, and financial services.
At Auxillium, we are committed to:
- Delivering exceptional service and customer outcomes
- Maintaining high standards in quality and data accuracy
- Driving continuous process improvement
- Creating long-term value for both our clients and employees
Just as importantly, we are deeply invested in our people. We provide the training, tools, and leadership support needed to help employees grow professionally and build meaningful, long-term careers.
We are looking for motivated, reliable self-starters who take pride in their work and bring a positive, solutions-oriented mindset. If you’re seeking more than just a job—and want a true career path—we’d love to connect.
About Our Client
Our client, a sports technology firm dedicated to customer satisfaction and enjoyment, is seeking an enthusiastic team player to enhance their exceptional customer service and technical support team. In the role of Consumer Support Representative, you will assist customers, oversee case management and resolutions, monitor orders, suggest additional products when suitable, and uphold a high standard of customer service.
Primary Functions:
- The Customer Support Golf Representative handles a high volume of incoming calls from Golf Accounts and Consumers.
- The Customer Support Golf Representative is responsible for responding to product-related questions and setting up return authorizations for warranty and non-warranty issues.
- The Customer Support Golf Representative is responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call.
- The Customer Support Golf Representative is responsible for handling an average of 100 incoming account/consumer calls per day, exceeding customer expectations on each interaction.
- The Customer Support Golf Representative is responsible for explaining the features and benefits of the clients past and current product lines.
- The Customer Support Golf Representative is responsible for troubleshooting and resolving issues with product installation, general troubleshooting, and application assistance over the phone or by email.
- The Customer Support Golf Representative is responsible for staying abreast of industry current events and trends.
- Utilize efficiencies in multi-tasking to operate simultaneously in Zendesk, Salesforce, Outlook, and Intranet-based tools.
- Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.
- Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.
Required Education, Experience, and Skills:
- General golf knowledge and understanding of the game, preferred.
- Customer service & knowledge of the golf industry or game preferred.
- Knowledge of technical support, application support, or gaming.
- Technical proficiency with computers/mobile devices, software & iOS.
- Excellent critical thinking skills, problem-solving, and strategic thinking abilities.
- Working knowledge of mobile applications and/or gaming and support devices.
- Maintain a high degree of accuracy and great attention to detail.
- Communicate effectively, professionally, clearly, and courteously with customers.
- General knowledge of golf terminology and/or familiarity with the sport.
- Ability to work in a fluid and ever-changing situations.
- Willingness to adapt to Auxillium’s highly positive culture as a supportive team member.
Job Location:
Pueblo, Colorado
La Junta, Colorado
Position Type:
Full-Time/Regular
Hours / Schedules:
Multiple schedules available, to be discussed at interview.
Position Pay:
$15.26 per hour
Job Type: Full-time
Pay: From $15.26 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Title: Customer Support Golf Representative
Company: Auxillium
Location: Pueblo, CO
Category:
