Overview
Customer Support Manager Jobs in Greater St. Louis at Robert Half
Title: Customer Support Manager
Company: Robert Half
Location: Greater St. Louis
The Customer Support Manager will lead and oversee both customer support and field service teams, ensuring a high standard of technical service and customer experience. This role is focused on driving team performance, improving support processes, and delivering responsive, solutions-oriented service to customers. The ideal candidate brings strong leadership experience, a proactive problem-solving mindset, and excellent communication and organizational skills.
Key Responsibilities
- Lead and support customer support and field service teams
- Oversee daily operations and team performance
- Train, coach, and develop team members
- Monitor customer feedback and identify improvements
- Coordinate field service scheduling and logistics
- Ensure compliance with site and travel requirements
- Partner with internal teams to support customer needs
- Improve processes to drive efficiency and satisfaction
- Manage CRM activity and reporting
- Resolve customer issues, including warranty support
- Maintain accurate service documentation
- Oversee third-party service support as needed
- Support annual and long-term planning
Qualifications
- 3–5 years of leadership experience in customer-facing technical support
- Experience in technical service, field service, or similar environments
- Strong leadership, communication, and organizational skills
- Experience improving team performance and customer satisfaction
- Ability to coach and develop team members
- Strong problem-solving and decision-making skills
- Able to analyze data and identify trends
- Self-motivated and adaptable in a fast-paced environment
- Comfortable driving change and managing priorities
- Proficient in Microsoft Office; CRM experience (Salesforce a plus)
