Overview
Customer Support & Order Coordinator Jobs in Sheboygan, WI at Confidential
Position Title: Customer Support & Order Coordinator
Employment Type: Full-Time, Permanent
Compensation: $45,000 – $55,000
Role Overview
An established organization is seeking a Customer Support & Order Coordinator to manage order processing and day-to-day client communication. This position works closely with internal departments and external customers to ensure accurate information flow, timely order fulfillment, and a high standard of service delivery in a fast-moving operational environment.
Key Responsibilities
- Respond to incoming customer inquiries by phone and email regarding order status, product details, delivery timelines, and general requests
- Enter and validate purchase orders and related data within internal systems
- Review orders for completeness and accuracy prior to release
- Participate in routine cross-department meetings to stay aligned on production, purchasing, and shipping updates
- Liaise with internal sales representatives regarding client requirements and timelines
- Assist in-person customers with order placement and payment processing when applicable
- Monitor daily order reports, coordinate shipment readiness, and communicate pickup or delivery arrangements
- Generate invoices for completed shipments
- Initiate and manage customer concern or complaint processes, providing timely follow-up
- Support quoting activities and administrative tasks for the sales function as needed
- Perform additional duties aligned with the role as assigned
Qualifications & Experience
- Minimum 2 years of experience in a customer service or order processing role
- Prior exposure to a production, warehouse, or distribution environment considered an asset
- Proficiency with Microsoft Office applications
- Experience using ERP or order management software
- Strong attention to detail and data accuracy
- Effective organizational and time-management skills
- Clear written and verbal communication abilities
- Ability to collaborate within a team in a fast-paced setting
- Post-secondary education or equivalent experience preferred
- Fluency in English required; additional language skills considered an asset
Work Environment & Perks
- Supportive team culture
- Paid time off
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Microsoft Office: 1 year (Required)
- ERP systems: 1 year (Required)
- Manufacturing: 2 years (Preferred)
Work Location: In person
Title: Customer Support & Order Coordinator
Company: Confidential
Location: Sheboygan, WI
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