Overview
Customer Support Representative Jobs in Quezon City, National Capital Region, Philippines at ECLARO
Title: Customer Support Representative
Company: ECLARO
Location: Quezon City, National Capital Region, Philippines
Role Title: Customer Support Representative
ECLARO: A quick Summary
ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.
About the role:
We are seeking highly motivated and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.
Key Responsibilities:
- Handle customer inquiries and provide accurate information about products and services
- Assist customers in resolving account-related issues or concerns
- Process transactions and maintain accurate customer records
- Ensure customer satisfaction by delivering prompt and efficient service
- Escalate complex issues to appropriate departments for further assistance
- Adhere to company policies, procedures, and security measures to protect customer information
- Meet performance metrics such as call quality, resolution time, and customer satisfaction
Qualifications:
- Are a college graduate, with or without a background in the Customer Experience Solutions industry
- Have at least six (6) months of background in the Customer Experience Solutions industry
- Have good English communication skills, both written and verbal
- Have excellent customer service, problem-solving, and multitasking skills
- Have superb computer skills, with proficiency in navigating multiple systems
- Are open to working on a rotating schedule, which may include night shifts, weekends, and holidays as needed. Must be available to work onsite.
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Supportive and dynamic team environment
- Continuous training to enhance your skills
If you are passionate about providing top-notch customer service and are eager to grow in the financial services industry, we encourage you to apply!
