Overview
Customer Support Representative Jobs in Philippines at MultiplyMii
Title: Customer Support Representative
Company: MultiplyMii
Location: Philippines
Location: Remote
Employment Type: Full-Time
Role Summa
ry
We are looking for a customer-focused and highly communicative Customer Support Representative with at least 3 years of solid experience supporting customers in fast-paced environments. The ideal candidate has a background in sales, healthcare, or e-commerce and is experienced in handling customer inquiries, resolving issues efficiently, and delivering exceptional customer experienc
es.
This role is perfect for someone who is empathetic, solution-oriented, detail-oriented, and comfortable working with US, Australian, or international clie
nts.
Key Responsibil
- ities:
Respond to customer inquiries via email, phone, live chat, and other communication c - hannelsProvide timely, accurate, and professional support to customers and
- clientsResolve customer concerns, complaints, and issues while maintaining a positive customer exp
- erienceAssist customers with product information, order tracking, billing concerns, account management, or service in
- quiriesMaintain accurate customer records and document interactions in CRM or ticketing
- systemsCollaborate with internal teams to resolve escalated concerns and improve customer satis
- factionSupport sales-related activities such as lead qualification, upselling, cross-selling, or appointment scheduling when
- neededHandle healthcare-related administrative support or e-commerce customer concerns depending on the assigned
- accountMeet productivity, quality, and customer satisfaction
- metricsIdentify opportunities to improve customer support processes and wo
rkflows
Qualif
- ications:
At least 3 years of proven experience in Customer Support, Customer Service, or a re - lated roleBackground in sales, healthcare, or e-commerce
- industriesExperience supporting US, Australian, or international clients
- /customersExcellent verbal and written English communicat
- ion skillsStrong problem-solving and conflict-resolution
- abilitiesAbility to multitask and work efficiently in a fast-paced e
- nvironmentStrong attention to detail and organizatio
- nal skillsExperience using CRM, ticketing, or customer support platforms such as Zendesk, Salesforce, HubSpot, Freshdesk, Gorgias, or sim
- ilar toolsProficiency in Google Workspace and/or Microsoft Of
- fice SuiteAbility to work independently and collaboratively within a remote team e
- nvironmentReliable internet connection and a dedicated remote
workspace
N
- ice to Have:
Experience in inbound and outbound cus - tomer supportFamiliarity with healthcare scheduling systems, e-commerce platforms, or sa
- les pipelinesExperience with live chat and social media cus
- tomer supportKnowledge of KPI tracking and customer satisfa
- ction metricsExperience in remote or global work
environments
