Overview
Customer Support Representative Jobs in Cork Metropolitan Area at Arema Connect
Title: Customer Support Representative
Company: Arema Connect
Location: Cork Metropolitan Area
Customer Service Agent – Full Time
About Arema Connect
At Arema Connect, we help companies deliver market-leading customer support services 24 hours a day, 7 days a week. We are a people-focused business, and our team is our greatest asset. With one of the highest staff retention rates in the industry, our employees are highly skilled in representing our clients’ brands with professionalism and care.
The Opportunity
We are currently seeking enthusiastic and customer-focused Customer Service Agents to join our Shared Services team.
In this role, you will deliver an exceptional customer experience while supporting a range of administrative tasks through telephone, email, and live chat channels.
- Full-time positions available
- Employee benefits included
- Mandatory onsite training provided
- Opportunity to work remotely upon successful completion of training
Key Responsibilities
- Handle customer enquiries via telephone in a professional and efficient manner
- Deliver high-quality customer service with a focus on first-contact resolution
- Complete administrative and data processing tasks accurately
- Identify customer needs and provide appropriate solutions
- Maintain up-to-date knowledge of client procedures and processes
- Escalate trends, issues, and customer feedback to management where necessary
- Meet individual and team performance targets and objectives
About the Role
- Telephone answering and customer support
- Assisting customers with enquiries and service-related queries
- Performing daily administrative duties
- Supporting a fast-paced and dynamic customer service environment
Working Hours
- 37.5 to 40 hours per week
- Flexible shifts to support our 24/7 operations
- Occasional bank holiday availability may be required
Requirements & Attributes
- Strong multitasking abilities
- Customer-focused, empathetic, and solution-oriented mindset
- Excellent time management and organisational skills
- Flexibility to adapt to changing business needs
- Strong interpersonal and customer care skills
Skills & Experience
- Excellent verbal and written communication skills
- Previous customer service experience is an advantage
- Strong teamwork and collaboration skills
- High attention to detail
Apply Now
If you would like to join our growing team, please send your CV to:
