Overview
Customer Support Representative Jobs in Pristina, District of Pristina, Kosovo at balkans.io
Title: Customer Support Representative
Company: balkans.io
Location: Pristina, District of Pristina, Kosovo
Company Description
Balkans.io is the technology and marketing hub in Kosove for Seal Skin Covers, based in US. We manage critical functions such as tech innovation, marketing, finance, customer engagement, and all other e-commerce operations, playing a key role in Seal Skin Covers’ global expansion. This position is a unique opportunity to work directly on one of our most exciting projects, driving success for Seal Skin Covers. Team members work in a dynamic environment that supports innovation, problem-solving, and continuous improvement in the e-commerce space.
Role Description
The Customer Support Representative at Balkans.io is a full-time, on-site role, from 14:00-22:00, based in Prishtina. This role involves responding to customer inquiries via email, chat, ensuring timely and accurate information is provided. The representative will handle order-related questions, resolve issues, and escalate complex cases when necessary while maintaining detailed records in support systems. Daily tasks include troubleshooting common customer problems, collaborating with other departments to resolve customer-related issues.
Responsibilities
- Managing customer support tickets in Zendesk via email, live chat, and social media channels.
- Providing professional customer support regarding orders, returns, payments, and deliveries.
- Updating customer information and documenting every customer interaction in the system.
- Collaborating with other departments to resolve customer-related issues.
- Monitoring orders across Shopify, ShipHero, and Zendesk, and verifying their status.
- Following customer service quality standards and meeting established KPIs.
- Delivering a positive customer experience by maintaining clear and professional communication.
Application
Interested candidates are invited to send their CV to [email protected] with the subject line "Customer Support Representative Application".
We look forward to hearing from you and potentially welcoming you to our team!
