Customer Support Representative – Khaleeji (Gulf Arabic)

Overview

Customer Support Representative – Khaleeji (Gulf Arabic) Jobs in Islamabad, Islāmābād, Pakistan at Edge

Title: Customer Support Representative – Khaleeji (Gulf Arabic)

Company: Edge

Location: Islamabad, Islāmābād, Pakistan

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

Our valued partner is seeking a Customer Support Representative (Khaleeji (Gulf Arabic) & English) to deliver exceptional customer service across a multilingual support environment. This role is responsible for assisting customers through inbound and outbound phone interactions, resolving inquiries, documenting customer cases, and ensuring a seamless customer experience across every touchpoint.

The successful candidate will primarily support English-speaking customers while also providing assistance to Khaleeji (Gulf Arabic)-speaking customers as needed. Working as part of a global customer support team, you will serve as a trusted point of contact by delivering timely resolutions, navigating multiple systems, and maintaining a high standard of professionalism and empathy throughout every interaction.

Success in this position requires excellent communication skills, confidence in handling high call volumes, strong problem-solving abilities, and the flexibility to work rotating shifts aligned with U.S. business hours. The ideal candidate is customer-focused, adaptable, detail-oriented, and passionate about delivering outstanding service.

Key Responsibilities

Customer Support & Communication

• Handle inbound and outbound customer calls in a professional, courteous, and timely manner.
• Deliver exceptional customer service while resolving customer inquiries, requests, and concerns.
• Provide clear, accurate, and empathetic support throughout every customer interaction.
• Build positive customer relationships by demonstrating professionalism, patience, and active listening.
• Escalate complex customer issues through appropriate internal channels when necessary.

Multilingual Customer Assistance

• Primarily support English-speaking customers across various customer service scenarios.
• Provide support in Khaleeji (Gulf Arabic) for customers requiring bilingual assistance.
• Ensure language support is delivered with accuracy, professionalism, and cultural awareness.
• Maintain consistent service quality across both supported languages.

Case Documentation & System Navigation

• Accurately document customer interactions, resolutions, and case details within internal systems.
• Navigate multiple applications and support platforms while actively assisting customers.
• Maintain complete and organized customer records in accordance with established procedures.
• Follow all workflows, documentation standards, and client service protocols.

Operational Excellence

• Meet established productivity, quality, and customer satisfaction goals.
• Effectively manage back-to-back customer interactions while maintaining attention to detail.
• Balance multiple priorities in a fast-paced, phone-based support environment.
• Demonstrate sound judgment and problem-solving skills to deliver efficient customer resolutions.

Team Collaboration & Compliance

• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Participate in onboarding, training sessions, coaching, and ongoing professional development.
• Adhere to company policies, security standards, confidentiality requirements, and client procedures.
• Contribute to a positive, collaborative, and customer-first team culture.

Requirements

Experience & Education

• High School Diploma or equivalent required.
• Minimum 1–2 years of experience in customer service, call center operations, phone support, or a similar customer-facing role.
• Experience supporting U.S.-based customers is preferred.
• Previous experience within healthcare, insurance, or service-based industries is considered an advantage.

Language & Communication Skills

• Excellent spoken and written English with a clear, professional communication style.
• Mandatory fluency in spoken Khaleeji (Gulf Arabic).
• Strong verbal communication skills with the ability to build rapport and confidently handle customer conversations in both languages.
• Excellent active listening, interpersonal, and conflict resolution skills.

Technical & Functional Skills

• Comfortable working across multiple systems while managing live customer interactions.
• Strong computer literacy and ability to quickly learn new software applications.
• Ability to accurately document customer interactions while maintaining productivity.
• Reliable high-speed internet connection and a professional remote work environment.

Core Competencies

• Customer-first mindset with a passion for delivering exceptional service.
• Ability to remain calm, composed, and solution-oriented under pressure.
• Strong multitasking, organizational, and time management skills.
• Excellent attention to detail and accuracy.
• Self-motivated with the ability to work independently while contributing effectively within a team.
• Adaptable and comfortable in a fast-paced, performance-driven environment.

Work Schedule & Location

• Candidates must currently reside in Lahore or Islamabad.
• Full-time position (40 hours per week, 5 days per week).
• Must be available to work rotating shifts aligned with U.S. time zones, including PST, MST, and CST.
• Shifts are scheduled Monday through Friday to support 24-hour customer operations.
• Availability to work occasional weekends is considered a strong advantage.

What We Offer

At Edge, we believe our greatest innovation is our people. When you join our globally minded team, you'll thrive in a supportive, forward-thinking environment where your growth and well-being are our top priorities.

We protect your peace of mind by offering a competitive starting base salary of USD 750 for the first three months, with an increase upon successful completion of the probationary period. You'll also receive comprehensive health and life insurance, along with a balanced leave package designed to support you and your family. This includes 14 annual vacation days with leave encashment options, 12 calendar weeks of paid maternity leave, 2 calendar weeks of paid paternity leave, and all mandated public holidays by Pakistani Law.

Discover a career where you can truly push boundaries, fully backed by a team that invests in your future and respects your rights.

Our Hiring Process

Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.

Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.

Client Interviews: Successful candidates finish an onboarding and training phase and are placed in client interviews to showcase their skills and align with specific client needs.

Final Selection: Once a good match is made, you'll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Why Choose Edge?

• Be part of a dynamic, global community that values your skills.
• Work on projects that make a real difference in people's lives.
• Enjoy a clear path for career growth and development.
• Be a part of a people-first and talent-centric culture.

Talent Boilerplate

At Edge, we're on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That's why we've created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you're worth.