Overview
Customer Support Specialist Jobs in Yerevan, Armenia at Zangi – Private Messenger
Title: Customer Support Specialist
Company: Zangi – Private Messenger
Location: Yerevan, Armenia
Zangi is looking for a Customer Support Specialist to ensure a positive and professional customer experience across all communication channels.
Job Responsibilities
- Respond to customer support emails professionally and promptly;
- Monitor and respond to reviews on the App Store, Google Play, and other platforms;
- Collect, categorize, and systemize user-reported issues and feedback;
- Prepare clear and structured issue reports for the Quality Assurance team;
- Identify recurring customer concerns and recommend possible improvements;
- Communicate regularly with the Quality Assurance and product teams;
- Follow up on reported issues and provide users with relevant updates;
- Help improve customer support processes, templates, and internal documentation.
Required Qualifications
- Excellent written and verbal communication skills;
- Native-level fluency in English;
- Previous experience in customer support, customer service, or a similar role;
- Strong organizational skills and attention to detail
- Ability to clearly describe, categorize, and document technical issues;
- Ability to manage multiple requests and prioritize tasks efficiently;
- Familiarity with mobile applications, app stores, and digital communication tools;
- Experience with customer support platforms, issue-tracking systems, or reporting tools is an advantage.
Zangi gives you the opportunity to work with an international product team, contribute directly to product quality, and support users from around the world.
