Customer Support Specialist Jobs in Montreal, Quebec, Canada at Artech L.L.C.

Title: Customer Support Specialist

Company: Artech L.L.C.

Location: Montreal, Quebec, Canada

We are currently seeking a Client Service Advisor (Bilingual French) for a Contract role with one of our clients.

Duration: 09+ Months of contract

Location: Hybrid (Client based in Montreal, QC)

Payrate: C$22/ Hr. – C$23/Hr.

Job Description:

Serve as the first-line technical support for payment systems, assisting clients across North America.
Answer approximately 20 calls per day (average 15–20 minutes each).
Troubleshoot and resolve issues related to payment transactions, account activity, and system access.
Use multiple tools and screens simultaneously to assess data, check client profiles, and resolve incidents.
Log and track issues using ServiceNow ticketing system and AWS telephony tools.
Escalate complex issues to higher-level support teams when required.
Maintain accurate records and follow established protocols.

Required Skills & Qualifications

Fluent in French (written and verbal) with strong English skills; must be able to write French professionally.
Previous experience in a fast-paced call center or customer service role.
Strong client service skills with the ability to handle difficult or upset clients professionally.
Proficiency with multitasking in technical environments — working with multiple screens and tools at once.
Technical aptitude and ability to learn proprietary systems quickly.
Excellent communication and problem-solving skills.

Nice to Have:

Customer Careers