Overview
Customer Support Specialist Jobs in Sydney, New South Wales, Australia at WOW Recruitment
Title: Customer Support Specialist
Company: WOW Recruitment
Location: Sydney, New South Wales, Australia
As a Customer Support Specialist, you’ll play a critical role in delivering seamless customer experiences, troubleshooting technical issues, preventing fraud, and supporting both customers and internal teams. You’ll join a talented, entrepreneurial team that values collaboration, accountability, and continuous improvement.
Location: Macquarie Park
Salary: $75k – $80k per year + Super
Sector: Telco
What’s On Offer?
- Clear pathway for progression into a Team Leader role.
- Strong long-term career development opportunities.
- Join a fun, collaborative, and high-performing team.
- Be part of a rapidly scaling start‑up making waves in the telco and IoT space.
- Comprehensive training and ongoing support to set you up for success.
About You
- 2+ years in a phone-based customer support role.
- Telco or IT experience is highly regarded.
- Level 2 support experience preferred.
- Confident in communicating technical issues in simple terms.
- Strong customer focus and problem-solving skills.
The Role
- Handle customer support enquiries across phone and digital channels.
- Manage customer activations and online orders.
- Troubleshoot service issues and own escalations end-to-end.
- Provide Level 2 support for complex queries.
- Assist with fraud prevention, audits, and compliance.
- Support and coach Level 1 team members.
- Contribute to training and process improvement.
- Join a rapidly growing start-up.
Apply Now!
Get in touch with Jacob and the WOW Recruitment team by applying today and take the next step in your customer support career
